NeuronSparkTech | Web Development Fundamentals & Programming Education

Information We Collect

Personal Information

When you enroll in our web development courses or contact us for information, we collect personal details that help us provide better educational services. This includes your name, email address, phone number, and educational background.

Contact information (name, email, phone number, mailing address)
Educational background and programming experience level
Payment information for course enrollment
Communication preferences and language settings

Technical Information

Our learning platform automatically collects certain technical data to improve your experience. We track how you interact with course materials, which helps us understand what content works best for different learning styles.

Data Type	Purpose	Retention Period
Course progress data	Track learning advancement	Duration of enrollment plus 2 years
Login activity	Account security	12 months
Assignment submissions	Grading and feedback	5 years for academic records

How We Use Your Information

We use your personal information to deliver quality education and support services. Our primary goal is helping you succeed in web development learning, which means personalizing your experience based on your progress and needs.

Educational Services

Providing access to course materials and interactive lessons
Tracking your progress through different modules
Offering personalized feedback on coding assignments
Connecting you with instructors for one-on-one guidance
Issuing certificates upon course completion

We never sell your personal information to third parties. Any data sharing occurs only with your explicit consent or as required by Taiwan's Personal Data Protection Act.

Your Privacy Rights Under Taiwan Law

Taiwan's Personal Data Protection Act gives you specific rights regarding your personal information. We respect these rights and have established clear procedures for exercising them.

Right to Access

Request a copy of all personal data we hold about you, including how we obtained it and how we're using it.

Right to Correction

Ask us to update or correct any inaccurate personal information in our records.

Right to Deletion

Request deletion of your personal data when it's no longer needed for educational purposes.

Right to Processing Suspension

Ask us to temporarily stop processing your data while we investigate any concerns you've raised.

How to Exercise Your Rights

To request any of these actions, send an email to help@neuronsparktech.com with "Privacy Request" in the subject line. Include your full name and the specific action you're requesting. We'll respond within 15 days as required by Taiwan law.

Data Security and Protection

We take data security seriously, especially when handling educational records and payment information. Our security measures protect against unauthorized access, data breaches, and identity theft.

Technical Safeguards

SSL encryption for all data transmission
Secure cloud storage with regular backups
Multi-factor authentication for instructor accounts
Regular security audits and vulnerability assessments
Restricted access to personal data on a need-to-know basis

Data Breach Response

If a security incident occurs that affects your personal information, we'll notify you within 72 hours via email. We'll explain what happened, what data was involved, and what steps we're taking to prevent future incidents.

International Data Transfers

Some of our educational technology partners are located outside Taiwan. When we transfer your data internationally, we ensure adequate protection through approved mechanisms.

Third-Party Services

We use certain international services for course delivery and communication. These include video conferencing platforms for live classes and cloud services for storing course materials. All international partners must meet Taiwan's data protection standards.

Video conferencing services (for live coding sessions)
Cloud storage providers (for course content delivery)
Payment processors (for secure transaction handling)
Email services (for course communications)

Data Retention and Deletion

We keep your personal information only as long as necessary for educational purposes and legal compliance. Different types of data have different retention periods based on their purpose.

Retention Periods

Course enrollment records: 7 years (for academic transcripts)
Assignment submissions and grades: 5 years
Communication records: 3 years
Marketing communication preferences: Until you unsubscribe
Technical logs: 12 months

Automatic Deletion

We automatically delete personal data when retention periods expire, unless you request earlier deletion or we need to keep records for legal reasons. You'll receive a notification 30 days before automatic deletion occurs.

Cookies and Tracking

Our website uses cookies to improve your learning experience and remember your preferences. We're transparent about what cookies we use and give you control over non-essential tracking.

Types of Cookies

Essential cookies: Required for login and course access
Functional cookies: Remember your language and display preferences
Analytics cookies: Help us understand how students use our platform
Performance cookies: Monitor website speed and functionality

You can adjust cookie settings in your browser, but disabling essential cookies may affect your ability to access course materials.

Changes to This Policy

We review and update this privacy policy annually or when our data practices change. Any significant changes will be communicated through email and highlighted on our website.

This policy was last updated on March 15, 2025. Previous versions are available upon request for your reference.

Privacy Policy